Case study

Visualforce to Lightning Service Console migration

Client: a mid-sized US education company (anonymized) Role: Salesforce developer Duration: 26 weeks

Lightning Experience Service Console Lightning App Builder Visualforce (legacy)

Problem

Support ran on legacy Visualforce pages and JavaScript buttons that were not Lightning-ready. The team needed a modern, customized Lightning Service Console experience without breaking existing support workflows.

What I did

• Built Lightning pages with Lightning App Builder.
• Replaced Visualforce JavaScript buttons with Lightning-compatible navigation components and actions.
• Configured customized Lightning Service Console experiences (app, layouts, navigation, utilities) for support agents.
• Rebuilt and relocated reporting so it worked in the console (custom and standard reports).

Result

• Support agents moved onto Lightning Service Console.
• Removed the Visualforce and JavaScript-button dependency.
• Faster handling time, fewer case-handling errors, better visibility into support operations, and easier detection of mis-aligned case handling.